ProofServ

Resident portal

Know what tonight looks like.

If your community's valet trash service uses ProofServ, you can check whether tonight's service is scheduled, underway or finished, and exactly how to set out. No app to install. No password to remember.

Part of ProofServ. Ask your valet company whether it’s on for your property.

For residents

Clear answers, straight from the service.

The resident portal is deliberately simple. It tells you what you need to know about tonight, and where to turn when something's wrong.

  • Tonight, at a glance

    Whether there's service tonight, whether it's underway or has finished, and when the next service is. The page updates itself while service is running.

  • How service works here

    Where to set out, by what time, how to bag it, what isn't accepted, and what to do if something is missed. Straight from your community's own rules.

  • Ask your valet to come back

    Where it's available, you can ask while service is underway, and follow the request as your valet opens it and reports back.

  • Who to contact

    Where your community has given contact details, they're on the page, a tap away. If not, it tells you who to contact.

  • More than one home?

    Switch between homes, or disconnect one when you move out.

  • Private by design

    You see your own home's service, nothing about your neighbors, and no worker names.

Getting connected

Invited by your community. Signed in with a code.

Your property's office invites you by email. The QR code at your community takes you to the same sign-in page. Sign in with a one-time code sent to your inbox, then confirm it's your home.

There's no password to create. The invitation only points you to the sign-in page; it can't sign anyone in on its own.

Three steps

  1. Open the invitation from your property's office, or scan the QR code at your community.
  2. Enter your email and the one-time code we send you.
  3. Confirm the home is yours: “Yes, this is my home”

For valet companies

Fewer calls about tonight. Better ones when they come.

Residents get their answers from the source: whether service is underway, and how to set out. When a pickup really was missed, the request lands on your worker's phone as a callback.

  • Your rules, in plain words

    Fill in "What residents are told" once per property: where to set out, by when, and what isn't accepted.

  • Requests become callbacks

    One open request per home at a time, routed to the worker on site while service is underway.

  • Careful by default

    The portal never tells a resident their trash was collected, and never promises a return. It says what was recorded, and no more.

Run a valet trash company?

The resident portal reads from the record your crew already keeps in ProofServ. See how that record is made.

See how it works Book a demo