I work for a valet company
The ProofServ worker app is for staff of companies that use ProofServ. Your company's office creates your account and sends an invitation to your email. Open the invitation, set your password, then sign in to the app with the same email and password.
No invitation?
Ask your manager or office to send one. ProofServ can't create worker accounts; only your company can. Check your spam folder too.
Forgot your password?
Tap Forgot password? on the app's sign-in screen, and we'll email you a link to set a new one.
Records waiting to send?
Everything you record is saved on your phone first. When you're back in coverage it sends on its own, photos included. Keep the app installed and signed in until it has.
Something else not working?
Contact your office first. They can see your account and your assignments. If they can't help, write to info@proofserv.com with your company's name and what you were doing.
I run a valet company
ProofServ is set up on the web, not in the app. Your company, properties, schedules and staff are all managed from ProofServ Office. Once your company is set up, you invite your staff, and they sign in to the app.
I'm a property manager or resident
Your valet company shares access with you from its office. You'll get an email explaining how to sign in with a one-time code. You don't need the app. If you were expecting access and don't have it, ask your valet company or your property's office.
Delete your account or information
Email info@proofserv.com from the address you sign in with, and say you want your account deleted. We'll confirm the request with you, remove your sign-in, and tell you what was deleted.
Records you made while working for a company, such as the outcomes and photos from a night of service, are part of that company's service record. Any of that your company keeps, we'll tell you about. You can also ask your company to delete or correct them. A company admin can deactivate a worker from ProofServ Office at any time.
The Privacy Policy explains what we collect and how long we keep it.